Our Work

Empowering those who need it most

Helping government serve Canadians from coast to coast

Family Maintenance Enforcement Program

Maximus comes to Canada by acquiring Themis Program Management & Consulting Ltd. Between 2002 and 2019 through Themis, Maximus Canada delivered the Family Maintenance Enforcement Program for the Province of British Columbia.

Health Insurance BC

Under the banner of Health Insurance BC, Maximus provides full program support for PharmaCare (drug benefit program) and Medical Services Program (medical insurance). These programs serve citizens and providers with enrolment, account maintenance, claims processing, document management and IT systems support.

Medigent®

Maximus Canada acquires DeltaWare Systems, based in Prince Edward Island. DeltaWare is a market leader in the development and deployment of medical and drug claims software and its cornerstone product — Medigent® — is in use in nine provinces and territories.

Ontario Drug Benefit

The Government of Ontario selects Maximus Canada to provide administrative services for the Ontario Drug Benefit (ODB) program. ODB provides support to nearly 2.6 million Ontario citizens with drug coverage under the Seniors Co-Payment Program or Trillium Drug Program.

Service BC Contact Centres

Maximus Canada begins administering the Service BC Contact Centre, providing front-line support for many provincial government programs and services. The Service BC Contact Centre offers a variety of services via the citizen's communication channel of choice, including telephone, email, SMS and video chat.

WorkBC Centres

Maximus Canada is selected to operate WorkBC Centres in three catchment areas in British Columbia: South Okanagan, Abbotsford and Mission. In 2019, Maximus Canada acquires GT Hiring Solutions, adding Victoria and Nanaimo catchment areas to their employment services offering.

2019

Elections Canada Contact Centre

Maximus Canada administers a contact centre for Elections Canada. As a first point of contact for all Canadians during federal elections, the Ottawa-based contact centre fields questions from the public across the country.

2021

Canada Revenue Agency Contact Centre

Canada Revenue Agency contracts Maximus Canada to respond to general telephone enquiries related to CRA administered COVID-19 Relief Benefit programs.

Experience that spans government at all levels

Government Agencies
Government of Canada
Canadian Revenue Agency
Elections Canada
Government of Alberta
Alberta Health
Government of British Columbia
BC Ministry of Education
BC Ministry of Finance
BC Ministry of Citizens’ Services
BC-Provincial Health Services Authority
Vancouver Island Health Authority
Government of Ontario
Ontario Ministry of Health
Ontario Drug Benefit Plan
Government of New Brunswick
NB Ministry of Health
Government of Newfoundland & Labrador
Ministry of Health and Community Services
Ministry of Health and Wellness
Government of Northwest Territories
Ministry of Health
Government of Nunatsiavut
Department of Health & Social Services
Government of Nunavut
Ministry of Health
Government of Yukon
Ministry of Health
Government of Prince Edward Island
Ministry of Health
Ministry of Education and Lifelong Learning

Programs we serve
Address Change BC
Alberta Enabling New Models of Care (ENMOC) Project
BC Recovery Benefit
BC Registries and Online Services
BC Vaccine Program
BCeID HelpDesk
BC Property Tax Program
BC Public-sector health benefits administration
Canada Relief Program Contact Centre
Centralized Homeowner Grant Program
Children and Youth Support Needs Program
Clean BC
COVID-19 Information Line
Disability employment services
Elections BC
ELMSD HelpDesk
Emergency Management BC
Employment services BC
Employment Standards Information Line
Employment Variance Line
Flood Services Line
Forestry
Health Contact Centre Services (HIBC)
Health information access layer – provincial lab information system
Homeowner Grant Program
One Stop BC Business Registry
Ontario Seniors Co-Payment
Ontario Trillium Drug Programs
Service BC
Services Card Authentication Verify By Video
Sick Leave Employment Reimbursement Program
Speculation and Vacancy Tax Program
Teacher Certification Line
Temporary Foreign Workers Program
Vaccine Administration Line
Work BC
Worksafe BC
Yukon Health & Social Services COVID contact centre

Global presence, Canadian focus

39,000+

Employees worldwide

18 Million +

Canadian voters supported through Elections Canada support services

15,500+

Canadians have used our Employment Services since 2019

Thanks to ServiceBC and our service provider @maximus_canada for their hard work in setting up the contact centre to provide info for those impacted by the #BCStorm #BCFlood.
Lisa Beare
Minister of Citizens' Services BC

Rethinking the customer experience to create a better government experience

People interact with government agencies very differently than they do with the private sector. Build on today’s typical customer experience to create a better government experience ─ GX by Maximus.

Driving Innovation in government program delivery

We don’t believe in technology for technology’s sake, or using the government for beta testing, digital transformation requires integrating new tools with existing systems, policies, and workflows. From our extensive work with federal, provincial, and local agencies, we know the real-world implications and how to minimize risk.

We develop dependable, useful innovations such as: