Citizen Services

Front-line service, done right

Connect citizens with the information and referrals they need — faster, and with higher satisfaction.

Delegate your front-line support, and increase your service delivery performance levels.

Increase positive experiences for citizens when they interact with government services.

Core Capabilities

Our measurements include time to answer, handle time, and first contact resolution, so you know exactly how well we are serving your citizens.

MAXIMUS Canada contact centres handle:

167,000 calls

responded to each month

10,000 emails

answered monthly

110 languages

via on-demand interpreter services