Customer Experience Services

Modernize customer experiences through secure, human-centric service delivery

Transform & connect public programs

Maximus Canada’s Customer Experience Services empower government programs to deliver responsive, accessible, and citizen-first services.

From contact centres to digital kiosks, we help public sector organizations meet rising customer service expectations with smart and integrated solutions.

Explore our capabilities

Customer Service Representative smiling while taking an incoming call. In the background there are other representatives taking calls with a glar of sunshine shing through the window

Contact Centre Services

Multilingual, omnichannel support with advanced IVR (Interactive Voice Response), real-time analytics, and workforce optimization.

Intelligent Document Processing

OCR/ICR (Optical Character Recognition / Intelligent Character Recognition) automation to digitize, extract, and validate data from high-volume forms.

Digital Transformation

Citizen-centric design, secure cloud platforms, and data-driven insights to modernize and transform service delivery.

Video Identity Verification

Secure, remote identity verification integrated with government ID systems.

Digital Kiosk

Self-service terminals for high-traffic locations, reducing in-person queues and improving accessibility.

Program Administration Services

End-to-end support for eligibility, enrolment, and case management.

Customer Service Representative with a beard speaking to a customer.

Surge Support Services

Rapidly deployable teams to manage spikes in demand, from elections to emergency response.

How it helps

Connect with your customers, constituents, and citizens through expanded omnichannel solutions, improving accessibility and increasing satisfaction rates by delivering more seamless, personalized experiences.

Our turnkey Business Process Outsourcing solutions offer staffing services, ready access to leading platforms, data analytics, and digitized knowledge management. We leverage AI-assisted technologies to intelligently surface relevant knowledge, accelerate call routing, and empower agents.

The result: a worldclass contact centre, scalable to support jurisdictions of all sizes.

Let's connect

Tell us how we can help, and a Maximus Canada team member will contact you as soon as possible. Remember, any information you share is protected by our Privacy Statement.

With Maximus Business Process Outsourcing, governments can focus on the strategic initiatives that drive real change for people. At the same time, they can trust that daily operations are delivered to the highest standard.

Maximus modernizes and transforms public services through secure digital solutions that focus on the citizen. Programs maintain resilient, multilingual support, while intelligent automation reduces administrative burden.

More satisfied citizens
Consistent service levels
Data-driven insights and reporting

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100% Canadian-hosted and compliant with federal and provincial privacy laws
Real-time analytics for performance monitoring and continuous improvement
Reduced call volumes through self-service and automation
Modular services that integrate seamlessly with existing government systems
Rapid, scalable deployment for urgent, emergency, or seasonal needs
Secure, cloud-based infrastructure with built-in resiliency and redundancies

See the whole picture

Maximus Canada’s Total Experience Management (TXM) reveals a 360-degree view across the total experience for customers and employees—including contact centers, digital interfaces, and communications. It empowers government employees with the tools and information they need to deliver services effectively, leading to increased productivity and job satisfaction.

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Learn how Maximus Canada is improving customer experience by prioritizing the employee experience.

African American woman working in call center office with diverse team

Thoughtful service design

Download the PDF

Maximus has been designing and managing contact centres for over 20 years. We focus on continuous quality management that creates positive and effective experiences for users of government services.

4.36

million interactions managed year-over-year

175,000

Canadian voters supported through 2025 Elections Canada services

140,000

calls to Ontario Drug Benefit Program handled annually

Thanks to ServiceBC and our service provider @maximus_canada for their hard work in setting up the contact centre to provide info for those impacted by the #BCStorm #BCFlood

Lisa Beare Minister of Citizens' Services BC