Through robust knowledge and information management, we help governments enhance accessibility, ensure compliance, and unlock the full value of their data—supporting better decisions and more efficient service delivery.
Knowledge Services
Sharing relevant information to drive better decisions and improved services.
Maximus Knowledge Services empowers public sector organizations to manage information assets with precision and trust.
Our solutions
Knowledge management
Knowledge strategy: Create an organizational knowledge roadmap that applies people, process, and technology in a balanced approach.
Knowledge governance: Establish governance structures to ensure that the right information is provided to the right people at the right time.
Knowledge repositories: Build centralized repositories where knowledge is stored, organized, and easily accessible and shared to all staff members.
Information management
Information architecture: Design information architecture that supports efficient storage, retrieval, and management of knowledge assets.
Taxonomy design: Develop comprehensive taxonomies that categorize and organize information logically, making it easier to navigate and retrieve.
Metadata management: Implement metadata standards and practices to enhance the discoverability and usability of information.
Document management
Document lifecycle management: Manage the entire document lifecycle with version controls, access management and retention schedules.
Digitization services: Digitize physical documents, making them easily accessible and searchable within the organization's digital repositories.
Document retention: Assess the complete lifecycle: from creation, retention, archiving, and secure deletion.
Records management
Enhancing searchability: Implement advanced search capabilities including metadata, indexing, and tagging to ensure records can be easily located.
Compliance and security: Ensure compliance with relevant regulations with policies that protect records from unauthorized access and breaches.
Automated records management: Utilize automated tools and workflows to manage records from creation to archiving and disposal.
Driving knowledge management solutions in BC
Join Michael Oas, Vice President, Solutions, as he speaks on the successful implementation of a knowledge management solution for Service BC.
Our knowledge approach
Successful knowledge management isn't just about organizing information—it's about empowering people to access and utilize knowledge in meaningful ways. By placing users at the center of our design process, we create solutions that are intuitive, engaging, and tailored to their needs. This human-centric approach delivers superior results and an empathetic and supportive user experience.
Knowledge Services enables quality AI
AI-ready knowledge
We enhance AI capabilities through effective knowledge management practices, ensuring accurate and actionable information for users.
Reliable content
Our solution addresses the challenges of content accuracy and accessibility, which are crucial for successful AI implementation.
AI collaboration
By keeping humans in the loop, Maximus delivers superior results compared to standalone AI solutions.
Download our smart sheets to learn more about knowledge services at Maximus Canada
Smart sheet: Knowledge Services
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